ZinBuzz Terms and Conditions

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and ZinBuzz ("ZinBuzz", "we", "us", "our"), the operator of the online gaming platform accessible at zinbuzz.net. By accessing, registering on, or using the ZinBuzz platform in any way, you confirm that you have read these Terms in full and agree to be bound by them.

ZinBuzz is an online gaming platform designed specifically for players in Bangladesh. The platform offers a range of games including slots, fishing games, lottery, and keno, all accessible via web browser and the ZinBuzz mobile app. All games on ZinBuzz involve real money wagering.

These Terms should be read alongside the ZinBuzz Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and ZinBuzz.

2 Eligibility and Registration

To register and use a ZinBuzz account, you must meet all of the following requirements:

• You must be at least 18 years of age. ZinBuzz does not permit minors to register or play under any circumstances.
• You must be a natural person. Corporate accounts are not permitted.
• You must not be a resident of a jurisdiction where online gaming is prohibited by law.
• You must not already hold an active ZinBuzz account. Each player is permitted one account only.
• You must not be a current employee, contractor, or close family member of a ZinBuzz employee.

When registering, you agree to provide accurate, complete, and current information. Providing false information during registration is a breach of these Terms and may result in immediate account suspension and forfeiture of any balance held in the account.

ZinBuzz reserves the right to decline any registration application without providing a reason. Registration does not guarantee that an account will remain active — ZinBuzz may close or suspend accounts at any time in accordance with these Terms.

3 Account Verification

ZinBuzz operates a Know Your Customer (KYC) verification process. All players are required to complete identity verification before making their first withdrawal. Verification may also be requested at any other time at ZinBuzz's discretion.

To verify your ZinBuzz account, you may be asked to provide:

• A copy of a valid government-issued photo ID (National ID card, passport, or driving licence)
• Proof of your registered payment method (screenshot of your bKash, Nagad, or Rocket account showing your name and number)
• A selfie holding your ID document, if requested

Withdrawals will not be processed until verification is complete. ZinBuzz aims to complete verification within 24 hours of receiving all required documents. If your documents cannot be verified, ZinBuzz will contact you at the email address registered to your account.

4 Deposits and Withdrawals

ZinBuzz supports deposits and withdrawals via bKash, Nagad, and Rocket. All payment methods must be registered in your own name. Third-party payments — where the payment account belongs to someone other than the registered ZinBuzz account holder — are not permitted and may result in account suspension.

Minimum deposit and withdrawal amounts are displayed on the cashier page within your ZinBuzz account. ZinBuzz does not charge fees on deposits or withdrawals, though your payment provider may apply their own transaction fees — please check with bKash, Nagad, or Rocket directly for their current fee schedules.

Deposits are credited to your ZinBuzz gaming wallet instantly upon confirmation from the payment provider. If a deposit does not appear in your account within 10 minutes, contact ZinBuzz support at [email protected] with your transaction reference number.

Withdrawals from verified accounts are processed within 10 minutes during normal operating hours. ZinBuzz reserves the right to carry out additional security checks before processing any withdrawal, which may extend processing times. You will be notified if additional checks are required.

ZinBuzz reserves the right to reverse a withdrawal back to your gaming wallet if the payment cannot be completed due to an issue with your registered payment account. In such cases, ZinBuzz support will contact you to resolve the issue.

5 Bonuses and Promotions

ZinBuzz offers welcome bonuses, reload bonuses, free spins, and other promotional offers from time to time. All bonuses are subject to the specific terms stated at the time the offer is made, including wagering requirements, minimum deposit amounts, eligible games, and expiry dates.

General bonus rules that apply to all ZinBuzz promotions unless stated otherwise:

• Bonus funds are held separately from real money funds in your ZinBuzz wallet. Real money is used first when placing bets.
• Bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full.
• Wagering requirements must be completed within the time period specified for each offer. Uncompleted wagering requirements will result in the bonus being removed from your account.
• Only one bonus may be active at a time unless ZinBuzz explicitly states otherwise.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonuses through systematic play, multiple accounts, or coordinated wagering will result in bonus cancellation and may result in account suspension.
• ZinBuzz reserves the right to modify or withdraw any bonus offer at any time without prior notice.

6 Game Rules and Fairness

All games available on ZinBuzz use a certified random number generator (RNG) to determine outcomes. Game results are independent of previous results and cannot be influenced by ZinBuzz, the player, or any third party. ZinBuzz does not adjust game outcomes based on account history, bet size, or any other player-specific factor.

Return to Player (RTP) percentages for each game are published on the individual game pages. These figures represent the theoretical long-term return and do not guarantee any specific outcome in any individual session.

In the event of a technical malfunction during a game round, the affected round will be voided and any stake placed will be returned to your ZinBuzz wallet. ZinBuzz is not liable for any losses arising from technical malfunctions beyond the return of the original stake.

If a game result is displayed incorrectly due to a software error, the correct result as recorded in ZinBuzz's server logs will be used to determine the outcome. ZinBuzz's records are the definitive record of all game results and transactions.

7 Prohibited Conduct

The following activities are strictly prohibited on the ZinBuzz platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Opening more than one ZinBuzz account, whether under your own name or using another person's identity
• Using automated software, bots, scripts, or any other tool to interact with ZinBuzz games or systems
• Exploiting software bugs, errors, or vulnerabilities in ZinBuzz games or the platform
• Colluding with other players to gain an unfair advantage
• Using the ZinBuzz platform for money laundering or any other illegal financial activity
• Providing false information during registration or verification
• Allowing another person to use your ZinBuzz account
• Attempting to reverse, charge back, or dispute legitimate ZinBuzz transactions with your payment provider

8 Responsible Gaming

ZinBuzz is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. ZinBuzz provides a range of tools to help players stay in control of their gaming activity.

Tools available to all ZinBuzz players:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your ZinBuzz account.
• Session time reminders: Receive notifications after a set period of continuous play.
• Cooling-off periods: Temporarily restrict access to your account for a period of your choosing.
• Self-exclusion: Permanently close your ZinBuzz account if you feel you need to stop playing entirely.

These tools are available in your account settings and take effect immediately when activated. If you are concerned about your gaming habits or those of someone you know, please visit the ZinBuzz Responsible Gaming page or contact our support team at [email protected].

ZinBuzz will never encourage a player to continue playing if they have indicated that they wish to stop or that they are experiencing difficulties. Any player who contacts ZinBuzz support with concerns about their gaming will be treated with respect and provided with appropriate information and assistance.

9 Intellectual Property

All content on the ZinBuzz platform — including but not limited to game software, graphics, logos, text, audio, and the ZinBuzz brand name — is the intellectual property of ZinBuzz or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the ZinBuzz platform for personal, non-commercial gaming purposes only.

You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any ZinBuzz content without prior written permission from ZinBuzz. Unauthorised use of ZinBuzz intellectual property may result in legal action.

10 Limitation of Liability

ZinBuzz provides the platform on an "as is" and "as available" basis. While we work hard to maintain uptime and reliability, ZinBuzz does not guarantee that the platform will be available at all times or free from errors.

To the maximum extent permitted by applicable law, ZinBuzz's liability to you is limited as follows:

• ZinBuzz is not liable for any loss of profits, loss of data, or indirect or consequential losses arising from your use of the platform.
• ZinBuzz's total liability to you in connection with any single incident shall not exceed the amount of your deposit in the 30 days preceding the incident.
• ZinBuzz is not responsible for losses arising from your failure to keep your account credentials secure.
• ZinBuzz is not responsible for any losses arising from internet connectivity issues on your end.

Nothing in these Terms limits ZinBuzz's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

11 Privacy and Data

ZinBuzz collects and processes personal data in accordance with its Privacy Policy. By registering a ZinBuzz account, you consent to the collection and use of your personal data as described in the Privacy Policy.

ZinBuzz does not sell or share your personal data with third parties for marketing purposes. Data is shared only where required for payment processing, identity verification, fraud prevention, or where required by law.

For full details of how ZinBuzz handles your data, please review the ZinBuzz Privacy Policy.

12 Account Suspension and Closure

ZinBuzz reserves the right to suspend or close any account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms
• Suspected fraudulent activity or money laundering
• Failure to complete identity verification within a reasonable time
• At the player's own request (voluntary self-exclusion or account closure)
• Inactivity — accounts with no login activity for 12 consecutive months may be closed

If your account is suspended due to a suspected breach of these Terms, ZinBuzz will investigate the matter and notify you of the outcome. If the investigation concludes that no breach occurred, your account will be reinstated and any withheld funds will be returned.

If you wish to close your ZinBuzz account voluntarily, contact support at [email protected]. Any real money balance remaining in your account at the time of closure will be returned to your registered payment method, subject to verification requirements being met.

13 Changes to These Terms

ZinBuzz may update these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, ZinBuzz will notify registered players by email or via an in-platform notification.

Your continued use of the ZinBuzz platform after any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or about your ZinBuzz account, please contact our support team. We are available 24 hours a day, 7 days a week.